PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information, usage data and general location data based on IP address.

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers, mortgage brokers, credit reporting agencies (with your consent), social media platforms, marketing and analytics service providers, and government databases.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register for an account, complete calculators, download resources, submit listings, participate in surveys or attend our events.

3. How We Use Your Information

We use your personal information to deliver our services, connect you with property and finance partners, respond to inquiries, improve our platforms, and — only with your consent — send marketing communications.

4. Information Sharing and Disclosure

We may share your information with property industry partners, financial services partners, professional service providers, technology providers (AWS, Pipedrive, ActiveCampaign, Google, Stripe), and where required by law. We do NOT sell your personal information.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, secure authentication, staff training and PCI-DSS compliant payment processing through Stripe. Account and transaction records are generally retained for 7 years.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can manage cookies through your browser settings.

7. Your Privacy Rights

You have the right to access, correct, and request deletion of your personal information. Contact privacy@halp.com.au.

8. Children's Privacy

Our services are not intended for children under 18.

9. Third-Party Links and Services

We are not responsible for the privacy practices of third-party websites. Review their privacy policies.

10. International Data Transfers

Some data may be transferred outside Australia (US and EU primarily) with appropriate protections in place.

11. Marketing and Direct Marketing

With your consent, we may send you newsletters, property alerts and promotional offers. Opt out anytime via unsubscribe links or unsubscribe@halp.com.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au · Phone: 1300 137 406 · Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. It is provided for convenience only — the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details, property search preferences, mortgage and finance information, business listing details, account information, and technical data. See section 2.

Q2. How does HALP use my information?

To deliver our property search, business directory, and home loan connection services; respond to inquiries; improve our platforms; and — with consent — send marketing.

Q3. Does HALP sell my personal information?

No. We do not sell your personal information to third parties.

Q4. Who does HALP share my information with?

Property developers, real estate agents, mortgage brokers, technology providers, professional advisors and regulators where required by law.

Q5. Is my information stored in Australia?

Some information is stored on Australian servers; some providers are overseas (primarily US and EU).

Q6. How long is my information kept?

Account and transaction records for 7 years; marketing data until you unsubscribe; analytics data typically 26 months.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au.

Q8. How do I opt out of marketing?

Click "unsubscribe", reply "STOP" to SMS, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint?

Contact privacy@halp.com.au. If unresolved, contact the OAIC at www.oaic.gov.au or 1300 363 992.